Refund policy


EXCLSV Refund & Lifetime Warranty Policy

At EXCLSV, we stand behind the quality of every piece we create. If you're not satisfied with your order, we're here to help.

Returns

To be eligible for a return, your item must be:

  • In the same condition you received it

  • Unworn and unused

  • In its original packaging

  • Accompanied by your receipt or proof of purchase

To initiate a return, contact our support team first. Returns sent back without prior approval will not be accepted.

If your return is approved, we'll provide a return shipping label along with instructions on how to send your item back.

Damaged or Incorrect Orders

Please inspect your order as soon as it arrives. If your item is defective, damaged, or you've received the wrong product, contact us immediately so we can resolve the issue as quickly as possible.

Inspection & Return Eligibility

Every returned item undergoes an inspection before a refund or warranty claim is approved.

We do not accept returns that fail our inspection check, including items that show signs of wear, misuse, alteration, or damage caused by negligence.

Lifetime Warranty

Every EXCLSV jewellery piece is backed by our Lifetime Warranty.

You're eligible for a replacement or refund if your jewellery:

  • Tarnishes under normal wear

  • Rusts due to a manufacturing defect

  • Breaks because of a manufacturing fault (not negligence or accidental damage)

The warranty does not cover damage caused by misuse, improper care, accidents, modifications, or normal cosmetic wear such as scratches.

Exchanges

The quickest way to exchange an item is to return the original piece. Once your return has been approved, you can place a new order for the item you'd like instead.

Refunds

We'll notify you once we've received and inspected your return. If approved, your refund will be issued to your original payment method within 10 business days.

Please note that your bank or credit card provider may take additional time to process the refund. If more than 15 business days have passed since your refund was approved, please contact our support team