FREQUENTLY ASKED QUESTIONS
✦ HOW LONG DOES SHIPPING TAKE?
We typically dispatch all orders within 1-2 business days. Once shipped, delivery takes 3-5 business days.
✦ CAN I SWIM/SHOWER WITH YOUR JEWELLERY?
Yes! Our jewellery is built to keep up with your lifestyle. Whether you're swimming, showering, sweating at the gym, or hitting the beach — our pieces are designed to withstand it all without tarnishing or losing their shine. Wear them 24/7 with complete confidence.
✦ ARE YOUR PRODUCTS HYPOALLERGIC?
Yes! All of our jewellery is hypoallergenic and safe for sensitive skin. Our pieces are crafted from high-quality materials that are free from harmful chemicals, nickel, and common irritants — so you can wear them all day, every day, without any discomfort or irritation.
✦ CAN I RETURN/EXCHANGE MY ORDER?
In case an item you ordered is defected, broken, or damaged, we will send a replacement product 100% free of charge. Please contact our customer service team to ask for a product replacement.
✦ HOW CAN I CONTACT CUSTOMER SUPPORT?
We're always here to help! You can reach our customer support team by filling out the contact form on our Contact page, or by emailing us directly. We aim to respond to all enquiries within 24 hours. Our team is available Monday to Friday and we'll do our best to resolve any issues as quickly as possible
